Germany · Europe
Your warranty coverage
- Whole unit · limited commercial warranty
- 36 months
European warranty information
For products sold into Europe, KOORUI provides a 36-month limited commercial warranty for the whole unit against defects in materials and workmanship under normal use.
This commercial warranty does not cover accidental damage, misuse, unauthorised repairs or modifications, or consumables. It is separate from and additional to your mandatory statutory rights; where there is a conflict, your statutory rights prevail.
Contact European support with your order details, serial number and a brief description of the fault. Depending on the case, KOORUI may repair, replace with a new or refurbished product, or refund as appropriate.
Spare parts and accessories are available subject to availability through KOORUI customer service or authorised retailers.
Keep the warranty information supplied with your product and at purchase. If it differs from this summary, send it with your enquiry so we can check the terms that apply to your purchase.
How to request support
- Try the relevant checks in our FAQ, if safe. Note the model, connection and symptoms; a short video can help us understand the issue.
- Contact your regional KOORUI team with the model, serial number, purchase date and order number or proof of purchase. Describe what you have already tested.
- Wait for the instructions for your case before shipping anything. Confirm the service destination, packing requirements and any applicable charges; a service-centre address is not automatically a return address.
Amazon's return window and a product warranty are different. For an order return or refund, use the original Amazon order; for product warranty assistance, contact KOORUI. Your statutory rights remain unaffected.
This guidance does not limit your statutory consumer rights or any applicable product warranty. You may also contact the seller to exercise your rights.
