KOORUI SUPPORT
KOORUI products are currently sold only through Amazon. This website provides product information and support. For delivery availability, charges and estimated arrival dates, please check the Amazon listing, checkout and your order.
Choose your delivery address on the Amazon marketplace where you intend to buy. The product listing and checkout show whether that item can be delivered to your address. Availability depends on the product, seller and destination; selecting a country on this website does not determine the delivery area for an Amazon order.
Check the delivery options, charges, estimated arrival date and any displayed taxes or import charges before placing your order. Fulfilment and delivery follow the seller and arrangements shown on that Amazon order. After purchase, check the order for the latest delivery estimate. KOORUI does not set a separate website delivery timetable or free-shipping threshold.
Sign in to the Amazon marketplace and account you used for the purchase, open Your Orders and select the item. You can view its shipment status, delivery estimate and any available tracking there. If an order has separate shipments, check each shipment's details. This website does not issue a separate tracking number.
Use the options in your Amazon order to request an address change or cancellation; availability depends on the order's status. For a delay, missing parcel, incorrect item or delivery damage, contact Amazon or the seller through that order and follow their instructions. Keep any relevant packaging and photos where practical.
For a return or refund, start with the original Amazon order and follow the conditions, return method, label and address provided for that request. A KOORUI service-centre address is not an automatic return address. For setup, troubleshooting or warranty questions, contact your regional KOORUI support team through the warranty page. Delivery arrangements and product warranty support are separate services.
This guidance does not limit your statutory consumer rights or any applicable product warranty. You may also contact the seller to exercise your rights.
