KOORUI SUPPORT
Start with your Amazon order for a return or refund. For setup, troubleshooting and product warranty questions, the KOORUI team is here to help.
Open Your Orders on the Amazon marketplace where you bought the product, select the item and follow the options offered. Eligibility, deadlines, return costs and replacement availability depend on the conditions applicable to your purchase and your statutory rights. If no suitable option appears, contact Amazon or the seller through the order.
Once a return is arranged, follow the packaging, label and shipping instructions provided for that request. Do not use a KOORUI service-centre address without confirmation. Keep the return receipt and tracking information when available.
Check the refund status in your Amazon order or ask Amazon or the seller handling the return. The refund method and timing are confirmed through that process. This website does not process Amazon order refunds or provide a separate refund deadline.
For installation, compatibility, a suspected fault or a warranty question, contact KOORUI with your model, purchase details and a description of the problem. We can help troubleshoot and explain the applicable service process. Any warranty coverage follows the terms for your product and does not replace your statutory rights against the seller.
Use the original marketplace or seller for order-related requests. If you are unsure where to start, tell KOORUI the product model, purchase country and purchase channel. We can help direct you without asking you to place a new order.
This guidance does not limit your statutory consumer rights or any applicable product warranty. You may also contact the seller to exercise your rights.
